A note to Shake Shack: When you promise free food, you might actually want to give out something for free, or risk confusing and frustrating your customers. While the promo codes do offer additional food items at no extra cost, because there is an up-front cost some have critiqued that the promotional material is very misleading.
Shake Shack has had massive success with various promos in the past, but this one hasn’t seemed to entice customers so much as it has angered them. When the burger chain announced its Three for Free deal on X, formerly known as Twitter, followers were unimpressed. One user questioned, “Three for free? More like 1 for $10,” while others literally “booed” in the comments (and probably out loud).
A self-proclaimed Shake Shack fan on Reddit expressed their disappointment when they read the fine print of this promo, writing: “Well turns out you can only get 1 free item per transaction with a $10 minimum per order. When something seems too good to be true, it probably is too good to be true.” If the Three for Free promotion isn’t exactly your style, you can still score delicious seasonal foods at Shake Shack like the fan-favorite sugar cookie throughout the holiday season.